Forum Discussion
Problem joining live event
Hi can anyone help, I am a professional in the events industry and new to teams, I am attempting to work with a client using teams, so my client has set up a team and invited two people to join it, both of us are from different external companies so we have joined as guests, all works fine we can communicate via this team and share files chat ect, but when trying to set up a live event inviting both of us guests as producers the other guest can join with no errors but I cannot, I get the invitation via email, when I try to join the event by clicking the join now link all I get in teams is this message “You need permission to join this live event. Please contact the organiser”.
I do not understand why the other external gust can join with out problems, but I cannot?
Any help would be appreciated
3 Replies
- Before trying to join the event, switch the Teams client to their tenant so it recognizes you as the guest account and then try to join.
JeremyMillerThanks got the solution, your idea got me thinking so I tried joining from the clients tenant no joy but when login to my tenant work perfect able to join with no issues, not quite sure what’s happening there.
I'd suggest asking the organiser to check the following settings in their Teams Admin Center which they can access via https://admin.teams.microsoft.com under Meetings > Live Event Policies, and Who can join scheduled live events.
