Forum Discussion
Poor videos during Teams
In Teams admin center, first search for a user, then go to the Meeting & Calls tab:
Locate the meetign report that you want to dig into:
Once in that meeting report you need to open the report for the user that you want to look into:
Press first the Advance tab:
Then go to the bottom and press the Other "tab":
Under here is alot more report data, and one that is interesting is:
Here you see what resoution you are sending to the meeting, and also on the left lane what resolution is used in the meeting. Above is an meetign where 9ppl had Video on, so when Teams displays 3x3 video frames it will lower my video from 720p to 360p. But we have seen cases where the video is lowerd to 90p, which even though its in an 3x3 video size the 90p is to low.
You can see how it turned on on my session recording def. reduced but works for the most part. https://youtu.be/JHf5iC1aaMY
Is live events an option? Might be able to get better quality through that?
We see that they lower it even more, we see it often in meetings with +30 users, checking the report for the meeting, and checking the user report:
So in above the enduser sent 720p into the server, but the server lowers it to 360p WITHOUT notifiying us of it.... So they are trying to hide this, they should push an notification to the meeting as a banner with info like:
We Microsoft have lowered the quality of the video stream for user XXXXXX due to Covid-19.
but i guess they dont want to inform user of this, as it means you pay for a service that they do not deliver.
how could i find this setting, seem i do not have this 2 figures
Sorry extreamly slow answer, but you have this in the Teams report, but little tricky to find. But when you deep dive in the report for an specific user, go to the Advance tab, then in the bottom there is a section called Other, does not look like it but you can expand even more information by pressin on that.
- What Teams report are you talking about. I do not see this is any reports.
