Forum Discussion
Poly X50 and TC8 with Teams
I was having this exact problem and tried signing out, signing back in to both devices multiple times.
What finally worked for me is once I was logged into both and seeing the "Cant find any devices" message, I went into settings and into the Debug window. Then clicked Restart - Restart both devices.
Once they both rebooted (weird that it said it cant see any devices but its able to reboot the device!!) it then gave me the option to connect to the Polycom X50!
Hope this solves the issue for anyone!
JohnC0404 - Thanks for this, but i just wanted to clarify your process since, I too, an experiencing this nonsense. When you say logged into both, are you hooking up a USB keyboard to the X50 to verify it is both logged into its Teams account, in addition to manually logging into the touch console of the TC8, and after both criterias are met - hitting Debug > Restart > Restart Both Devices from only the TC8 console? TIA!