Forum Discussion
Poly X50 and TC8 with Teams
I was having this exact problem and tried signing out, signing back in to both devices multiple times.
What finally worked for me is once I was logged into both and seeing the "Cant find any devices" message, I went into settings and into the Debug window. Then clicked Restart - Restart both devices.
Once they both rebooted (weird that it said it cant see any devices but its able to reboot the device!!) it then gave me the option to connect to the Polycom X50!
Hope this solves the issue for anyone!
You are my hero! Hours of struggling with the X50/TC8 pairing after a Teams Update was applied to it. Neither Microsoft nor Poly could provide any sort of meaningful support, just blamed the other party. But Restart - Restart Both Devices was a winner! Working great. Upvote this in Google so anyone else having X50 TC8 Not Pairing will get to this forum post!!
- hi, anyone have any information regarding remote sign/sign out on Teams Room on Android devices?
We deployed several x50s ( without using the MAC option to provision the devices) and was hoping that Microsoft would release the option to sign/out of the device from Tams admiin center but no such luck. I think if I totally signout of the devices, delete the device from Teams admin center and use the MAC address to provision the device, I think it will have the option to signout/in going forward. ( I think, have not tried ) but... how about devices already provisioned?
I see that Teams Room on Windows has the option to signout/in be default.
Anyone can give any details or experience?- Me again, regarding X50 and TC8 panel pairing and firmware update. In January, we deployed the latest updates via Teams admin center. All of our X50s received the updates no problem but I noticed that severa dozens of our TC8s did not update to the latest Teams app update '1449/1.0.96.2021122201'. They are stuck in previous version '1449/1.0.96.2021120201' (see the last 4 digits ) and what is weird is that the Update Software button in admin center is grayed out and the device shows as healthy. No matter what I do, I can get admin center to give me option to update the TC8. Anyone experienced this issue? Look closely at your admin center since it shows healthy and you might miss it. thanks
JohnC0404 - Thanks for this, but i just wanted to clarify your process since, I too, an experiencing this nonsense. When you say logged into both, are you hooking up a USB keyboard to the X50 to verify it is both logged into its Teams account, in addition to manually logging into the touch console of the TC8, and after both criterias are met - hitting Debug > Restart > Restart Both Devices from only the TC8 console? TIA!
- This worked for us as well! With a TC8 and Poly X30. Thank you!
