Forum Discussion
Poly X50 and TC8 with Teams
Same here with X30 and X50s on version 3.4 ...
That bug was also present on 3.3.2 which for us, meant that either the TC8 or the Studio (Or both) got disconnected from Teams after the upgrade to 3.3.2
What changed now, the TC8 is -sometimes- classified as a "Touch Console" when you look for collab bars which wasn't present in January 2021.
Did any of you manage to make the remote device sign in provisioning work on the Poly collab bar (Or any other bar) ?
There is an article describing how the TC8 interacts with Teams over on Jeff Schertz's blog. This describes how the new MTRoA interface does its magic to work like an MTRoW interface without having a direct USB connection like the MTRoW variant. It is essentially a separate device and though the hardware is Bluetooth paired, the Teams application layer does not directly pair over the LAN or Bluetooth but via the device's registration with Teams cloud services. Image below from Jeff Schertz:
Jeff mentions that an administrator will facilitate a one-time connection between devices during deployment.
Unfortunately, this does not appear to be true. It seems to be occurring with every update. I hope this isn't the permanent state of things.