Forum Discussion
Poly X50 and TC8 with Teams
Hi, I have an X50 running firmware 3.3.2-286154 paired with a TC8 running 3.3.2-210446 which I am attempting to use with Teams. I am able to log into my Teams account on the TC8 however the screen o...
Similar situation here. Poly X30 + X50 with TC8... (not sure of the versions right now though).
It seems that each of the devices do seem to be recognized as "standalone" device rather than the TC being a controller for something else.
I have not been able to dig further into that as the devices are in a remote location and would need to rely on the local technician there, but to me this seems like a bug in the Poly (TC8?) firmware.
In my mind, the (Teams) information should be 'synced' between the 2 devices, which does not seem to be the case. You however still can control camera, volume etc from the TC8.
Sorry for not having a better answer right now. Still trying to understand more and working my way through...
It seems that each of the devices do seem to be recognized as "standalone" device rather than the TC being a controller for something else.
I have not been able to dig further into that as the devices are in a remote location and would need to rely on the local technician there, but to me this seems like a bug in the Poly (TC8?) firmware.
In my mind, the (Teams) information should be 'synced' between the 2 devices, which does not seem to be the case. You however still can control camera, volume etc from the TC8.
Sorry for not having a better answer right now. Still trying to understand more and working my way through...
Same problem for me too. I was able to boot, pair, and login in with the TC8 while the X50 just sat there waiting for me to log it into teams. I solved this by connecting a USB keyboard into the back of the X50 and entering the username / password. Not very practical for enterprises that are going to deploy these in large quantities.
CompuChris Just saved a ton of time with the USB Keyboard - thank you!
- Also have the same issue. Thank you for sharing a USB keyboard gets round this bug. Still needs a fix but at least it is now usable.
