Forum Discussion

stewiedoo's avatar
stewiedoo
Copper Contributor
Jun 02, 2021
Solved

Poly X50 & X30 v3.3.2 video feeds not working

We have an issue with Poly X30 and X50 where after someone else with their video turned on joins a meeting it kills the video from the room. When they join, it causes the room to show as either a bla...
microsoft teams
  • stewiedoo's avatar
    stewiedoo
    Jul 08, 2021
    Looks like the 3.5 update has fixed this for us. Tested it on one x30 for a week.
PeteM2380's avatar
PeteM2380
Copper Contributor
Nov 30, 2021

Hi there,

Now that VideoOS 3.8.0 has shipped, does anyone know if this intermittent video issue is resolved. I can find nothing in the release notes that suggests it has. Suffice to say, I’m not holding my breath.

Still no update on the HDMI ingest either ? Thanks

WillsOG06's avatar
WillsOG06
Copper Contributor
Dec 06, 2021

PeteM2380 

Running all the available updates did solve our issue. It only took 5 months of botched patches.



Above is our currently working config. Firmware and the Teams app both needed to be updated. I had some weird stuff going on with the Teams admin center after updating the firmware. Not displaying the room name and forgetting the TC8 tablet exists. There is still a persistent problem where the video drops at the begining of calls for a second or two, but it has started back up each time. Certianly better than no video at all.