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Ryan Steele's avatar
Ryan Steele
Bronze Contributor
Feb 16, 2022
Solved

Poly CCX 500 firmware downgrade

I've noticed that the Teams Admin Center is offering to downgrade our Poly CCX 500 desk phones running firmware 7.2.1.1707 to 7.1.4.0253. Is anyone else seeing this?  
calling
  • Ryan Steele's avatar
    Ryan Steele
    Feb 17, 2022
    I'm assuming it was rolled back due to problems with the new version. There is an alert in the Service Health Dashboard now: https://admin.microsoft.com/adminportal/home#/servicehealth/:/alerts/TM333641
WimVB's avatar
WimVB
Copper Contributor
Feb 16, 2022
I see the same happening on our Tenant. Any idea what's the reasoning?
Ryan Steele's avatar
Ryan Steele
Bronze Contributor
Feb 17, 2022
I'm assuming it was rolled back due to problems with the new version. There is an alert in the Service Health Dashboard now: https://admin.microsoft.com/adminportal/home#/servicehealth/:/alerts/TM333641
  • WimVB's avatar
    WimVB
    Copper Contributor
    Feb 18, 2022

    Thanks Ryan Steele. I don't see the message on our tenant. But good to know