Forum Discussion
Poly CCX 400 auto mute when answering calls
Context: we have a store with 3 Poly CCX 400 Teams phones.
All the phones and signed-in with the same accounts and this account is part of a call queue.
When customers call the store, they ring the call queue, which in turns make the phone ring. That part is working.
The problem: when an employee is on a call and a second call comes in, it mutes the first call.
Remi_Solulan Is the second call being answered on the original phone or another phone under the same account?
- Eric Marsi the call is being answered on the original phone. In other words, If I have phone A, B C and D and a call comes in, it will ring all the phone. I answer that call on phone A, then another call comes in, the call on phone A goes to mute.
Remi_Solulan Interesting. So if you are on any phone and when a new call comes in it mutes the existing call? I just tested this in my lab and did not have this issue (Different phone, using a Crestron 8in phone) Perhaps this is something specific to Poly and I would need to have someone else test this.
