Forum Discussion

di_xu's avatar
di_xu
Copper Contributor
Oct 08, 2020

Plantronics Voyager 5200 UC can't end call in Teams

I can tape the call button to open the Teams window, and I can tape the mute button to mute voice during the call. After I finished the call, press the call button in Voyager 5200 UC to end the call ...
calling
di_xu's avatar
di_xu
Copper Contributor
Oct 09, 2020

TheM365Guy yes, I updated them, Plantronics hub told me that all SW and FW were the latest versions.

 

Voyager 5200 - v.510

BT600 - v.1723

Hub - 3.19.0

 

Are the same version as yours?

 

Thanks for your help!

TheM365Guy's avatar
TheM365Guy
Brass Contributor
Oct 11, 2020

di_xu 

HUB: 3.19.0

BT: v1610

Headset: v667

 

Ok thats strange. I have a older BT version - but you have a older headset version, correct? For me it is working in this constellation. 

  • di_xu's avatar
    di_xu
    Copper Contributor
    Oct 11, 2020

    TheM365Guy  yes, very strange. Let me wait for Plantronics's further update.

     

    Thanks a lot for your help!

    • jguidera's avatar
      jguidera
      Copper Contributor
      Oct 12, 2020

      di_xu You ever get an answer?  I have lately completely rebuilt my system and re-installed hub and I have the same problem.  pressing the call button on the headset no longer hangs up a teams call.  It previously did.  I have checked and teams is set as the softphone app.

      • di_xu's avatar
        di_xu
        Copper Contributor
        Oct 12, 2020

        jguidera no, the problem is still there. I can't hang up Teams call via headset.