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di_xu's avatar
di_xu
Copper Contributor
Oct 09, 2020

Plantronics Voyager 5200 UC can't end call in Teams

I can tape the call button to open the Teams window, and I can tape the mute button to mute voice during the call. After I finished the call, press the call button in Voyager 5200 UC to end the call ...
calling
di_xu's avatar
di_xu
Copper Contributor
Oct 09, 2020

TheM365Guy In the plantronics hub I have set Teams as softphone, and Teams had been updated to latest version 1.3.00.24755 (64-bit). No hang up a call function.

TheM365Guy's avatar
TheM365Guy
Brass Contributor
Oct 09, 2020

di_xu You also did a update from your headset? I had this issue also - after update of the headset AND the BT dongle, hang up is working. 

  • di_xu's avatar
    di_xu
    Copper Contributor
    Oct 10, 2020

    TheM365Guy yes, I updated them, Plantronics hub told me that all SW and FW were the latest versions.

     

    Voyager 5200 - v.510

    BT600 - v.1723

    Hub - 3.19.0

     

    Are the same version as yours?

     

    Thanks for your help!

    • TheM365Guy's avatar
      TheM365Guy
      Brass Contributor
      Oct 12, 2020

      di_xu 

      HUB: 3.19.0

      BT: v1610

      Headset: v667

       

      Ok thats strange. I have a older BT version - but you have a older headset version, correct? For me it is working in this constellation. 

      • di_xu's avatar
        di_xu
        Copper Contributor
        Oct 12, 2020

        TheM365Guy  yes, very strange. Let me wait for Plantronics's further update.

         

        Thanks a lot for your help!

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