Forum Discussion

di_xu's avatar
di_xu
Copper Contributor
Oct 09, 2020

Plantronics Voyager 5200 UC can't end call in Teams

I can tape the call button to open the Teams window, and I can tape the mute button to mute voice during the call. After I finished the call, press the call button in Voyager 5200 UC to end the call ...
calling
TheM365Guy's avatar
TheM365Guy
Brass Contributor
Oct 09, 2020

di_xu Install the plantronics hub and the latest updates. In the plantronics hub you can choose teams as softphone. This will allow you to hang up a call. 

di_xu's avatar
di_xu
Copper Contributor
Oct 09, 2020

TheM365Guy In the plantronics hub I have set Teams as softphone, and Teams had been updated to latest version 1.3.00.24755 (64-bit). No hang up a call function.

  • TheM365Guy's avatar
    TheM365Guy
    Brass Contributor
    Oct 09, 2020

    di_xu You also did a update from your headset? I had this issue also - after update of the headset AND the BT dongle, hang up is working. 

    • di_xu's avatar
      di_xu
      Copper Contributor
      Oct 10, 2020

      TheM365Guy yes, I updated them, Plantronics hub told me that all SW and FW were the latest versions.

       

      Voyager 5200 - v.510

      BT600 - v.1723

      Hub - 3.19.0

       

      Are the same version as yours?

       

      Thanks for your help!

      • TheM365Guy's avatar
        TheM365Guy
        Brass Contributor
        Oct 12, 2020

        di_xu 

        HUB: 3.19.0

        BT: v1610

        Headset: v667

         

        Ok thats strange. I have a older BT version - but you have a older headset version, correct? For me it is working in this constellation. 

Resources