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di_xu's avatar
di_xu
Copper Contributor
Oct 09, 2020

Plantronics Voyager 5200 UC can't end call in Teams

I can tape the call button to open the Teams window, and I can tape the mute button to mute voice during the call. After I finished the call, press the call button in Voyager 5200 UC to end the call ...
calling
TheM365Guy's avatar
TheM365Guy
Brass Contributor
Oct 09, 2020

di_xu Install the plantronics hub and the latest updates. In the plantronics hub you can choose teams as softphone. This will allow you to hang up a call. 

  • di_xu's avatar
    di_xu
    Copper Contributor
    Oct 09, 2020

    TheM365Guy In the plantronics hub I have set Teams as softphone, and Teams had been updated to latest version 1.3.00.24755 (64-bit). No hang up a call function.

    • TheM365Guy's avatar
      TheM365Guy
      Brass Contributor
      Oct 09, 2020

      di_xu You also did a update from your headset? I had this issue also - after update of the headset AND the BT dongle, hang up is working. 

      • di_xu's avatar
        di_xu
        Copper Contributor
        Oct 10, 2020

        TheM365Guy yes, I updated them, Plantronics hub told me that all SW and FW were the latest versions.

         

        Voyager 5200 - v.510

        BT600 - v.1723

        Hub - 3.19.0

         

        Are the same version as yours?

         

        Thanks for your help!

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