Forum Discussion
Phone call is put on hold when receiving Teams chat message
This is happening to me now as well. I've removed all Microsoft apps and the account from the accounts section of my phone and it's still happening if I make a Teams call. The real world issues is that I'm waiting on hold for hours to get through to a representative at a company and I'd like to be able to not have Teams throw it on hold. I've missed the representative once already because they answered while I was in a Teams meeting that I didn't even need to be talking on. I have a Google Pixel 4a.
JustinS435 we solved it, its a notification issue, switch notification style and it should be resolved!
Change your notifications style in Teams (microsoft.com)Wim_Groffils - what do you need to change the notification style to/from? I have this problem on my iphone and would love to solve it without losing all notifications for Teams on my phone.
Scrane3420 I'm not sure on iPhone, but see if you can toggle between native notifications from iOS and build in notifications from the Teams-app if that is even possible.. in Windows it is an option.
I'm sure its a software issue, so try playing with the notification settings, logging out/on again, reinstalling teams-app, resetting iPhone as last resort.Good luck!
- This hasn't solved it for me
