Forum Discussion

Copper Contributor

Jul 23, 2020

Solved

Participants not showing up on camera BUT camera shows for others

The view on my screen in Microsoft teams does not seem to show everyone's camera yet others in the meeting can see all the participants on camera. I instead, get a box with their initials but no vide...

meetings

ThereseSolimeno
Aug 04, 2021
Alan_Denness P_Gascoyne Yair_Azriel Tamara100 and all: This is the response from the meetings features team:

If you have issues with video in Teams meetings, please try to https://support.microsoft.com/en-us/office/update-microsoft-teams-535a8e4b-45f0-4f6c-8b3d-91bca7a51db1 and ensure that incoming video is not turned off in your Teams client. (You can check it via three dots menu in meeting toolbar > Turn incoming video off/on). After you install the latest Teams updates, please restart your computer. If you still experience the video issues, please ask your IT manager to open a support case or call Microsoft using the support line you were given.

Other options for business subscription admins are listed here:

https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20

https://support.serviceshub.microsoft.com/supportforbusiness/create

Additional tech support is available at https://support.microsoft.com/ or https://answers.microsoft.com/

MandM85

Copper Contributor

Mar 07, 2021

How is this marked as the best response? I understand that this is what it looks like when other people do not have their cameras on, but they DO have their cameras on and they can see each other's and my camera but I cannot see their videos/cameras unless they are presenting or i switch the gallery setting. Then I can see all the cameras, but don't want that setting as cameras are small.

Yair_Azriel

Copper Contributor

Jul 06, 2021

Hi, is there any solution for this?

Brain_M
Copper Contributor
Jul 07, 2021
Hi , I had fixed the same problem to someone else , a simple software update resolved the issue, but before going that far, I would recommend to try the following steps

Restart the pc
Reinstall teams

Hope your issue is resolved , if it is or if it didn’t plz tell me here .
I’ll be happy to give you more solutions , any of these steps will not harm your device in any way
- P_Gascoyne
  Copper Contributor
  Jul 08, 2021
  Brain_M
  Currently going thru this issue, the workarounds as others have said work but not acceptable as a long term solution.
  Done the remove/clean cache/latest version, windows fully updated.
  Also can confirm it's not account based in anyway, have tested this with a user on different computers and works fine.
  One thing we're checking into is whether or not the media feature pack has any affect on this issue.
  - Alan_Denness
    Copper Contributor
    Jul 27, 2021
    Having this issue with one client currently. Webex etc, fine, only Teams displaying the issue.
    His video out to say, me, works fine, therefore camera is fine. Him receiving video is the problem. If the call is up on a big window, he can't see me. If he clicks somewhere else inside MS Teams (using desktop app on Windows) and the video call goes to the thumbnail in the top left, then the video starts working. Clicking on the video to make it large again, and it stops working. Back to thumbnail and it starts working again.
    
    Tried clearing the cache folder in appdata and turning on GPU disable, neither made a difference.