Forum Discussion
Participants not showing up on camera BUT camera shows for others
Alan_Denness P_Gascoyne Yair_Azriel Tamara100 and all: This is the response from the meetings features team:
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If you have issues with video in Teams meetings, please try to https://support.microsoft.com/en-us/office/update-microsoft-teams-535a8e4b-45f0-4f6c-8b3d-91bca7a51db1 and ensure that incoming video is not turned off in your Teams client. (You can check it via three dots menu in meeting toolbar > Turn incoming video off/on). After you install the latest Teams updates, please restart your computer. If you still experience the video issues, please ask your IT manager to open a support case or call Microsoft using the support line you were given.
Other options for business subscription admins are listed here:
https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20
https://support.serviceshub.microsoft.com/supportforbusiness/create
Additional tech support is available at https://support.microsoft.com/ or https://answers.microsoft.com/
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This is exactly what happens for me as well.
To everyone still having this problem, a simple uninstall/re-install solved it for me. YMMV.
- It did not for me. But in case some MS Tech people are looking at this:
- it looks like "Turn off incoming video" is acting here. Once hit, this button "hides" video with persons info. A new chrome layer on top. If you try resize, screen "lags" and you can see bottom of video. Exactly the same happens with current bug of not seeing other people video.
Can smbd else test the same in video call? Fastly resize screenI found that choosing "more actions" then selecting "large gallery (preview)" showed everyone with camera images. Switching back to "gallery" then showed everyone in the nine on view setting.
alexcsallan , for me this option is blurred. With recent updates I lost the option to get dev preview. Even custom apps upload for teams is enabled (as per documentation to enable dev features). Not sure how to re-enable this 😕
Strange I can not change. But will try to get 9 people to the meeting.
