Forum Discussion
Participants not showing up on camera BUT camera shows for others
Alan_Denness P_Gascoyne Yair_Azriel Tamara100 and all: This is the response from the meetings features team:
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If you have issues with video in Teams meetings, please try to https://support.microsoft.com/en-us/office/update-microsoft-teams-535a8e4b-45f0-4f6c-8b3d-91bca7a51db1 and ensure that incoming video is not turned off in your Teams client. (You can check it via three dots menu in meeting toolbar > Turn incoming video off/on). After you install the latest Teams updates, please restart your computer. If you still experience the video issues, please ask your IT manager to open a support case or call Microsoft using the support line you were given.
Other options for business subscription admins are listed here:
https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20
https://support.serviceshub.microsoft.com/supportforbusiness/create
Additional tech support is available at https://support.microsoft.com/ or https://answers.microsoft.com/
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The problem does not go away when we share screen. That is how we realized the problem. Another person was sharing his screen and I noticed on his screen that my avatar was showing instead of my video feed. They all tought that my camera was off.
Also, we noticed that it changes continuously. Sometime it works for some people and then it stops. Sometimes we see everybody, and sometimes we are missing almost everybody.
There is no indication of a bandwith problem.
It used to work fine a until a couple days ago.
I was having this issue this morning, updating the MS teams app has solved it for me, for some reason it hadn't been updated since september 2020.