Forum Discussion
Participants not showing up on camera BUT camera shows for others
Alan_Denness P_Gascoyne Yair_Azriel Tamara100 and all: This is the response from the meetings features team:
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If you have issues with video in Teams meetings, please try to https://support.microsoft.com/en-us/office/update-microsoft-teams-535a8e4b-45f0-4f6c-8b3d-91bca7a51db1 and ensure that incoming video is not turned off in your Teams client. (You can check it via three dots menu in meeting toolbar > Turn incoming video off/on). After you install the latest Teams updates, please restart your computer. If you still experience the video issues, please ask your IT manager to open a support case or call Microsoft using the support line you were given.
Other options for business subscription admins are listed here:
https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20
https://support.serviceshub.microsoft.com/supportforbusiness/create
Additional tech support is available at https://support.microsoft.com/ or https://answers.microsoft.com/
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This is what we see when the people whose initials are shown dont actually have their camera on.
- Hi, is there any solution for this?
- Hi , I had fixed the same problem to someone else , a simple software update resolved the issue, but before going that far, I would recommend to try the following steps
Restart the pc
Reinstall teams
Hope your issue is resolved , if it is or if it didn’t plz tell me here .
I’ll be happy to give you more solutions , any of these steps will not harm your device in any wayCurrently going thru this issue, the workarounds as others have said work but not acceptable as a long term solution.
Done the remove/clean cache/latest version, windows fully updated.
Also can confirm it's not account based in anyway, have tested this with a user on different computers and works fine.
One thing we're checking into is whether or not the media feature pack has any affect on this issue.
Make sure you have the latest version - I upgraded mine and it works
Hi everyone. I was having this same issue recently. I could not see anyone's video unless screen sharing was enabled. Also, once it was enabled certain colleagues of mine stated that suddenly MY camera would turn off for them.
I managed to solve the problem though by doing the following:
- Uninstall Teams from Programs & Features
- Close any applications that may be using any Teams add-ins (e.g. Outlook)
- Delete/rename the following folders:
- %LocalAppData%\Microsoft\Teams
- %LocalAppData%\Microsoft\TeamsMeetingsAddin
- %AppData%\Microsoft\Teams
- %LocalAppData%\SquirrelTemp
- Download and install the latest version of Teams
Once I had done all of that the problem seemed to disappear. I'm able to see people again in group calls and meetings without screen sharing enabled and they seemed to see me OK as well once sharing was enabled.
Important: This will remove any configuration settings you have made to Teams (e.g. audio/video options, theme) so you will need to reconfigure them again.
Hope it works for you.
yes agree MandM85 this isn’t a response or solution!
i still think @Microsoft not monitoring or bothered!
The solution is very simple. The cause of the problem is a simple setting which says 'Turn off incoming video'.
To fix it, start a conversation with the person which has the issue. While in conversation, the user should open the menu (tripple dot). It should be the bottom option which should now say 'Trun on incoming for incoming video'
- This isn't the problem unfortunately. Sometimes I can see one person's video but not anyone else's - but they can see each other.
