Forum Discussion
Participants not showing up on camera BUT camera shows for others
Alan_Denness P_Gascoyne Yair_Azriel Tamara100 and all: This is the response from the meetings features team:
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If you have issues with video in Teams meetings, please try to https://support.microsoft.com/en-us/office/update-microsoft-teams-535a8e4b-45f0-4f6c-8b3d-91bca7a51db1 and ensure that incoming video is not turned off in your Teams client. (You can check it via three dots menu in meeting toolbar > Turn incoming video off/on). After you install the latest Teams updates, please restart your computer. If you still experience the video issues, please ask your IT manager to open a support case or call Microsoft using the support line you were given.
Other options for business subscription admins are listed here:
https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20
https://support.serviceshub.microsoft.com/supportforbusiness/create
Additional tech support is available at https://support.microsoft.com/ or https://answers.microsoft.com/
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Tamara100 Did you find a solution for this? I am having the same problem. Everyone can see everyone's camera, but I can only see their initials. However when someone is sharing their screen I can view everyone's camera. It's not about my bandwith either.
Nope. No solution and still happening and still inconsistent. It makes Teams useless for board meetings. Does Microsoft even monitor these forums? Maybe if we all start swearing someone will notice?
- try turning off "spotlight" mode.
actually, I turned it on, then turned it back off
seemed to workMarkLDorn thank you - I will try that the next time it happens!
Yes just had this issue today. Was fine then another participant joined (making 3 in conference) and I lost video from both, but they could see each other and me! It isn’t a bandwidth issue i measured 140Mb from my laptop I was using.
It does not look like there is anyone concerned from @microsoftsupport . I was using the App btw.- Another one here too...there are two members of my team that are dealing with the same issue. I say on a call, "everyone share their camera" and the response is, "we are!". This is super frustrating. I am on a Mac and thought that was the issue but looks like the issue is OS agnostic. I deleted Teams and then reinstalled it and still dealing with it.
