Forum Discussion
outlook contacts not syncing To Teams
Hi ElazarOhayon can you provide some more information about your environment, please?
Are you using Exchange Online or hybrid? Which version of Exchange Server if hybrid?
You mirgated from SfB to Teams. From SfB Online to Teams or SfB OnPrem to Teams?
Sorry for asking but there are so many dependencies to the environment. For example, if you have Exchange OnPrem still in place, contacts for onprem mailboxes are not synchronised to Teams. A mailbox must be located Online for contact sync.
You can find a good overview for Exchange and Teams interaction here:
How Exchange and Microsoft Teams interact - Microsoft Teams | Microsoft Docs
For all who will listen, after a 6 month long case with 365 support I finally have a fix to the Outlook/Teams contact sync problem!!! you have to put Teams into 'Public Preview' mode.
First follow link below to make the option available on the teams app:
https://urldefense.proofpoint.com/v2/url?u=https-3A__docs.microsoft.com_en-2Dus_microsoftteams_public-2Dpreview-2Ddoc-2Dupdates&d=DwMGaQ&c=rMypsi2XMCFofe1ap9ofEUX5gM1yzrrx-U6jWPgwRl8&r=3tTVQrzOrrKx5QiBggYtUOXxmVXmEl_ZqMy6mxisxys&m=3CnR06mwHKWmz_w7YFNofNYI2Z4ImEbqnJsMT7ViWHE&s=gB7lXr3TLaArn0-2ZFB-wR5ul5H9Y3zkBVp6D1OtR38&e=
Wait a bit for the policy to propagate to the clients then turn the setting on in the app
Close teams and reopen. Then BOOM!! All contacts will start to sync
Also issues here, the Teams mobile app does show the contact info, but the desktop client doens't sync. Even after reinstall. Any other way to fix this issue?
