Forum Discussion

Copper Contributor

Jun 19, 2019

Outbound / Inbound calls from Teams Client - Direct Routing

Good Day Teams Community. I logged a call with MS a week and half ago and it seems they have no idea how to resolve my issue. Maybe someone has had the same issue. I am using MS Teams with D...

microsoft teams

Gysbert

Copper Contributor

Jun 25, 2019

P_theGr8 I also had that issue. Turned out that the a certain portion of the license did not apply correctly. When you do a Get-CsOnlineUser -Identity, look for InterpretedUserType. Make sure that it does not say Needs Provisioning. If it does not, go to your user on the Office 365 portal, edit the user, remove the PhoneSystem and SkypeOnline portions of the license, apply the changes, wait a bout 5 minutes, re-enable the PhoneSystem and SkypeOnline portions and apply. It should take about 15 mins to replicate. After that, set HostedVoiceMail and EnterpriseVoice to $True again, wait 15 mins then you should be sorted.

P_theGr8

Copper Contributor

Jun 28, 2019

Gysbert Thanks for the help. I followed the procedure you described. But no improvement.

Did some more research and I'm now at this point:

I have forced my AudioCodes Mediant 1000 to only use G.711 coder, since I don't have DSP modules.

I can make inbound and outbound calls with my Teams client, however there is no audio.

The syslog shows that G.711 is being negotiated successfully, but my SBC is not receiving any RTP/RTSP packets from Teams.

It is not a firewall issue, all ports are open. In Teams admin portal the SBC shows as active, and that calls have been made.