Forum Discussion
Outbound / Inbound calls from Teams Client - Direct Routing
I'm experiencing similar issues.
I'm hybrid on-prem and online, and paired a AudioCodes M1000. Created a "unrestricted" voice routing policy with number pattern ".*", and assigned to a test user.
Assigned a LineUri : TEL:+14441233888 to this user and in my SBC through message manipulation changed public DID to the 4441233888.
Inbound calls to the public DID looks perfect in the syslog. but I get same behaviour; rings twice, then dead air. and does not ring the client.
doing a get-csuser for the test user shows no VoiceRouting Policy assigned, and EnterpriseVoiceEnabled still shows False, although I assigned that several hours ago.
P_theGr8 I also had that issue. Turned out that the a certain portion of the license did not apply correctly. When you do a Get-CsOnlineUser -Identity, look for InterpretedUserType. Make sure that it does not say Needs Provisioning. If it does not, go to your user on the Office 365 portal, edit the user, remove the PhoneSystem and SkypeOnline portions of the license, apply the changes, wait a bout 5 minutes, re-enable the PhoneSystem and SkypeOnline portions and apply. It should take about 15 mins to replicate. After that, set HostedVoiceMail and EnterpriseVoice to $True again, wait 15 mins then you should be sorted.
Gysbert Thanks for the help. I followed the procedure you described. But no improvement.
Did some more research and I'm now at this point:
I have forced my AudioCodes Mediant 1000 to only use G.711 coder, since I don't have DSP modules.
I can make inbound and outbound calls with my Teams client, however there is no audio.
The syslog shows that G.711 is being negotiated successfully, but my SBC is not receiving any RTP/RTSP packets from Teams.
It is not a firewall issue, all ports are open. In Teams admin portal the SBC shows as active, and that calls have been made.
