Forum Discussion
Notification preferences not saving
We are having the same problem, on the web, desktop, and mobile app.
On the mobile app the choices are "Notify me for: all new messages in this channel, replies to my messages only" Replies to my messages only is checked. Trying to check All new messages in this channel just dismisses the dialog box without changing it.
This only applies to a newly created channel in the team. The new channel name has no spaces in it. When I change the General channel in the same team the save works fine.
This time I changed my notification settings before adding the connector. It saved fine.
Then I added the connector and tried to change my notification settings again. This time it did not save.
Solved it!
In the desktop app, click the ... in the upper right -> Manage channel. Set the permission for channel notifications to On. Now everything is working.
On the mobile app I also set notifications to "Always, even if active on desktop" I did this only to ensure the notifications made it to the phone while I was testing. I'll probably change this back to "Only when inactive on desktop"
One last note:
I found a workaround to creating a new channel with the same name as a deleted channel. Restore the deleted channel (Manage Team->Channels tab), rename it, then delete it. This frees up the name to be used by a new channel.
However, even with the channel notification permissions set the "doesn't save" problem started up again. I got around it by turning the channel notification permission off, clicking on another channel, coming back to the channel and turning the channel notification permission back on. Now everything is working again.
I hope this blast of posts helps someone.