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Marc Mönnikes's avatar
Marc Mönnikes
Copper Contributor
Sep 15, 2021
Solved

No new messages in desktop client after switching organisation

Hello,   we have the following problem: Using Windows Desktop Client and we have user which are switchting with this client between own and partner organisation.  When they swtich back to own orga...
microsoft teams
  • Sam Cosby's avatar
    Sam Cosby
    Oct 25, 2021
    Hi everyone - This issue should now be resolved. Please report back if you're still seeing this. We released a new build (1.0.0.2021101136) last week which has been rolled out 100% to R4 to fix this. Please request users to sign out and sign back in to ensure that they receive the latest build.
Sam Cosby's avatar
Sam Cosby
Icon for Microsoft rankMicrosoft
Feb 07, 2022
Can you clarify further on your issue? Did this just start happening? Is it for just read receipts or all messages?
jmgirard's avatar
jmgirard
Copper Contributor
Feb 07, 2022

Sam CosbyThis has been happening for months. When I switch organizations, no new messages appear in the desktop client (but I can see them on mobile and web apps). I have to switch organizations, kill the Teams process, and restart it. Then they appear.

  • Sam Cosby's avatar
    Sam Cosby
    Icon for Microsoft rankMicrosoft
    Feb 07, 2022
    Is this an older build? Can you validate that your client has refreshed to latest updates? We had an issue earlier around this.
    • jmgirard's avatar
      jmgirard
      Copper Contributor
      Feb 07, 2022
      "You have Microsoft Teams Version 1.4.00.35564 (64-bit). It was last updated on 2/1/2022."
    • mtschreppl's avatar
      mtschreppl
      Copper Contributor
      Feb 07, 2022

      well our workaround was syncing the guests organisation files via onedrive/ explorer so the user didn't have to swich orgs that often.

       

      for me i'm using Microsoft Teams Version 1.5.00.3276 (dev) currently and couldn't replicate the issue for now.

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