Forum Discussion
Marc Mönnikes
Sep 15, 2021Brass Contributor
No new messages in desktop client after switching organisation
Hello, we have the following problem: Using Windows Desktop Client and we have user which are switchting with this client between own and partner organisation. When they swtich back to own orga...
- Oct 25, 2021Hi everyone - This issue should now be resolved. Please report back if you're still seeing this. We released a new build (1.0.0.2021101136) last week which has been rolled out 100% to R4 to fix this. Please request users to sign out and sign back in to ensure that they receive the latest build.
SeanWatkins
Oct 07, 2021Copper Contributor
Update:
I have raised a ticket with MS, they came back with this:
"Yes, many tenants are experiencing the same issue. it is a known bug and the Teams backend engineering team is currently developing a fix to resolve the issue. they advised that the issue will be rectified in two weeks time. in the meantime users can use the web client while waiting for the issue to be resolved.
Thank you for your time and cooperation. We will be waiting for your feedback."
They have accepted fault - fix due in a few weeks.
UPDATE 12/10:
They tried to close off the case saying they have given a 'resolution' and cant leave the case idle. I objected, forcing them to keep the case open and now our tenant is on a priority list for the patch release.
I would advise everyone else to do the same. Try and make sure they dont close off any cases in regards to this because 'Use this workaround and wait for the update' isn't a good enough answer.
Thanks
Sean
Markus_Johansson
Oct 12, 2021Steel Contributor
SeanWatkins I also got told it will be fixed late October.