Forum Discussion
No new messages in desktop client after switching organisation
- Oct 25, 2021Hi everyone - This issue should now be resolved. Please report back if you're still seeing this. We released a new build (1.0.0.2021101136) last week which has been rolled out 100% to R4 to fix this. Please request users to sign out and sign back in to ensure that they receive the latest build.
Update:
I have raised a ticket with MS, they came back with this:
"Yes, many tenants are experiencing the same issue. it is a known bug and the Teams backend engineering team is currently developing a fix to resolve the issue. they advised that the issue will be rectified in two weeks time. in the meantime users can use the web client while waiting for the issue to be resolved.
Thank you for your time and cooperation. We will be waiting for your feedback."
They have accepted fault - fix due in a few weeks.
UPDATE 12/10:
They tried to close off the case saying they have given a 'resolution' and cant leave the case idle. I objected, forcing them to keep the case open and now our tenant is on a priority list for the patch release.
I would advise everyone else to do the same. Try and make sure they dont close off any cases in regards to this because 'Use this workaround and wait for the update' isn't a good enough answer.
Thanks
Sean
- 2000Team490Oct 07, 2021Copper Contributor
Came to this forum solely to inquire about this issue that we've been having for weeks now. Thanks for the info and the leg work, Sean.
I'm pretty outraged, because this is a dead in the water bug for several of our clients.. Microsoft seems to have such a cavalier attitude towards these disruptions - "Just do x instead of y while we spend a few weeks taking our heads out of our collective a*ses", all the while taking forever to even acknowledge the issue, and not communicating anything to anyone. Do they understand how businesses operate? If they do, then they should know that you can't just expect an entire organization to change the way they do things on a dime. It would take that long just to arrange to re-train users. Not a viable workaround.- LorenzBOct 11, 2021Copper ContributorI fully agree -- I don't see how this "we'll fix this in a couple of weeks" attitude is acceptable.
The workaround is a joke. Teams messaging not working is equivalent to phones or e-mail not being operational in a modern organization.- GiriAUOct 12, 2021Copper Contributor+1 on this guys. My organisation is also affected by this. Thank you SeanWatkins for following up.
- Markus_JohanssonOct 12, 2021Steel ContributorSeanWatkins I also got told it will be fixed late October.
- GillBrayshOct 12, 2021Copper ContributorHow do I log a ticket with Microsoft? Do I need to get someone from my company it support to raise the ticket?
- SeanWatkinsOct 12, 2021Copper ContributorHi Gill,
Yes you will need to contact you IT support team. They should be able to raise a case for this in their O365 admin portal.
Thanks
Sean