Forum Discussion
No new messages in desktop client after switching organisation
- Hi everyone - This issue should now be resolved. Please report back if you're still seeing this. We released a new build (1.0.0.2021101136) last week which has been rolled out 100% to R4 to fix this. Please request users to sign out and sign back in to ensure that they receive the latest build.
There are two health advisories for this that could be directly related. Both have been closed.
TM278944 - closed 20 Sep 2021 (this TM includes a post incident report)
TM285554 - closed 21 Sep 2021
Title: Some users can't view chat messages in the Microsoft Teams desktop client
User Impact: Users couldn't see chat messages in the Microsoft Teams desktop client.
More info: To bypass the impact, affected users could have used the Microsoft Teams web app, mobile app, or signed out and back in to the desktop client.
Final status: We developed and deployed a fix to remediate the impact with chat messages and slowness when switching chat windows. We've advised that any user sign out and restart their clients to ensure they have the latest version of Microsoft Teams. Please contact support and file a support case if you are continuing to experiences issues, and we'll resume our analysis of the problem.
thank you, for us problem still exists.
We have opened case