Forum Discussion

ChuckCoggins's avatar
ChuckCoggins
Brass Contributor
Nov 06, 2020
Solved

No longer getting popup call notifications

Hello everyone,   As of a couple of days ago, I ran into an issue where when someone calls me in Teams I can hear the phone ringing, but I don't get a notification or anything to click on to accept...
microsoft teams
  • DaneGregory's avatar
    DaneGregory
    Nov 19, 2020

    Eelco1978  I've had an update from Microsoft that it should be patched this weekend 21/11/2020. Here's a link to the Teams user voice site that shows that lots of people are having the same issue, Micosoft are working on it. https://microsoftteams.uservoice.com/forums/908686-bug-reports I've found installing the older version is a work round till the fix is sorted. 

     

        • x64: https://statics.teams.cdn.office.net/production-windows-x64/1.3.00.25755/Teams_windows_x64.exe
        • x86: https://statics.teams.cdn.office.net/production-windows/1.3.00.25755/Teams_windows.exe

    Hope this helps someone

cgigate1460's avatar
cgigate1460
Brass Contributor
Nov 09, 2021

If you have Remote Desktop session or Citrix session open , the incoming call won't pop-up.
you can use alt-tab to find out in the background somewhere.

It appears all versions of Teams having the same problem.

 

mkelly4400's avatar
mkelly4400
Copper Contributor
Nov 09, 2021

cgigate1460 Hi thanks for the info.  However, I'm not in Remote Desktop. 

 

I just ran some tests with my HelpDesk  Support guy.   

 

Sequence of events:

  1. Sign into VPN.
  2. Contact HD guy via Lotus Notes Sametime IM
  3. Teams was open already from yesterday
  4. He calls me.  It Rings and popup occurs.
  5. I explain what was happening and why I asked him to call.  Asked him to call again in 30 seconds while I close Teams and reopen it.
  6. No ring.  No popup.  HD guy explains that on his end rang once or twice and went to voicemail.
  7. My theory was only the 1st call (after restaring Teams) fails, so asked him to try 2nd time.   Same problem.
  8. Theory shot.  Told to call 3rd time, this time I'll focus on the Teams Window.  It worked.
  9. New theory is that Teams must be the active Window, which of course isn't very helpful at all.
  10. Calls 4th & 5th times, Focused on Teams Window, no ring, no popup.  6th time worked.  So not focus issue either.  Seemingly random.  The 4th and 5th calls he said, "It rings a few times, says calling, changes to Forwarding to Voicemail. Then I get an automated message stating that you're currently unavailable and to leave a message..."

Very bizarre.

 

 

 

  • mkelly4400's avatar
    mkelly4400
    Copper Contributor
    Nov 09, 2021
    Just tried another test. I also have a Surface book. I did NOT sign onto VPN. 1st call came through. Second call went to Voicemail. So it's not the VPN. For what it is worth, I minimized teams and opened an Edge browser so focus was not on Teams. But already established on Desktop (on VPN) that wasn't the issue. Still seemingly random.
    • cgigate1460's avatar
      cgigate1460
      Brass Contributor
      Nov 09, 2021
      VPN obviously causes issue as well , it depends on how the split channels designed. It is always troublesome for cloud VoIP service
      • mkelly4400's avatar
        mkelly4400
        Copper Contributor
        Nov 09, 2021

        Perhaps, but again. tried on Laptop without VPN, same issue. And I had no issues at all with or without VPN from 03/2019 until around April/May 2021. I just haven't used it enough to really care until more recently.   Eventually I get the call, it's just annoying.

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