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ChuckCoggins's avatar
ChuckCoggins
Brass Contributor
Nov 06, 2020
Solved

No longer getting popup call notifications

Hello everyone,   As of a couple of days ago, I ran into an issue where when someone calls me in Teams I can hear the phone ringing, but I don't get a notification or anything to click on to accept...
microsoft teams
  • DaneGregory's avatar
    DaneGregory
    Nov 19, 2020

    Eelco1978  I've had an update from Microsoft that it should be patched this weekend 21/11/2020. Here's a link to the Teams user voice site that shows that lots of people are having the same issue, Micosoft are working on it. https://microsoftteams.uservoice.com/forums/908686-bug-reports I've found installing the older version is a work round till the fix is sorted. 

     

        • x64: https://statics.teams.cdn.office.net/production-windows-x64/1.3.00.25755/Teams_windows_x64.exe
        • x86: https://statics.teams.cdn.office.net/production-windows/1.3.00.25755/Teams_windows.exe

    Hope this helps someone

haagf's avatar
haagf
Copper Contributor
Jun 24, 2021

I've had the same issue some time during 2020, then it was gone, and now, in June 2021, it has reappeared.

 

I frequently get calls. If I have my headset on, I notice because it's ringing, but without the headset, I get no notification whatsoever, the only sign is that I see a missed call in my activity list later on.

 

Alt + Tab does not contain any popup window.

 

When I do hear the ringing, I seem to have no way to tell who is calling me; I can just press Ctrl + Shift + S to blindly accept whichever incoming call it might be.

  • NickHallas's avatar
    NickHallas
    Copper Contributor
    Jun 24, 2021

    It seems to have started working again for me; presumably one of the recent updates.

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