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ChuckCoggins's avatar
ChuckCoggins
Brass Contributor
Nov 06, 2020
Solved

No longer getting popup call notifications

Hello everyone,   As of a couple of days ago, I ran into an issue where when someone calls me in Teams I can hear the phone ringing, but I don't get a notification or anything to click on to accept...
microsoft teams
  • DaneGregory's avatar
    DaneGregory
    Nov 19, 2020

    Eelco1978  I've had an update from Microsoft that it should be patched this weekend 21/11/2020. Here's a link to the Teams user voice site that shows that lots of people are having the same issue, Micosoft are working on it. https://microsoftteams.uservoice.com/forums/908686-bug-reports I've found installing the older version is a work round till the fix is sorted. 

     

        • x64: https://statics.teams.cdn.office.net/production-windows-x64/1.3.00.25755/Teams_windows_x64.exe
        • x86: https://statics.teams.cdn.office.net/production-windows/1.3.00.25755/Teams_windows.exe

    Hope this helps someone

Eelco1978's avatar
Eelco1978
Copper Contributor
Nov 19, 2020

ChuckCoggins Multiple colleagues are reporting same issues as mentioned above.

Myself included!

ChuckCoggins's avatar
ChuckCoggins
Brass Contributor
Nov 19, 2020

Eelco1978 I did not do anything special to get mine working again.
I think it's a bug honestly and the post above this says MS is aware of the issue and is patching it.

 

The only thing I did was I have a triple monitor setup. My middle monitor where all those notifications come from is usually covered by a remote desktop session so I can remote into my Work PC.

 

I unlocked my taskbar with the notifications and I moved that taskbar over to my left monitor hoping that the notifications would display over there instead.

 

This did not end up working, as the notifications still display on the middle monitor, but my call notifications all of a sudden did start showing up again.

I couldn't tell you if this was a coincidence or if moving it helped.

  • Lance Greenwood's avatar
    Lance Greenwood
    Copper Contributor
    Dec 18, 2020

    ChuckCoggins I'm having the same problem... and have had a couple of updates to Teams which haven't fixed it.  If I ALT TAB when a call is incoming I can see the calling window as a thumbnail and can see who is calling, but if I then switch to that window nothing loads.  Basically the incoming call window refuses to open and doesn't show as active in the task bar either.

    Hope this gets fixed soon, very annoying.

    • NickHallas's avatar
      NickHallas
      Copper Contributor
      Jan 18, 2021

      Exactly the same problem for me. Been happening since December.

      • NickHallas's avatar
        NickHallas
        Copper Contributor
        Jan 27, 2021

        @ have found that if you hold Alt+Tab down, you can then click on the calling window to bring it up.

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