Forum Discussion
No longer getting popup call notifications
Eelco1978 I've had an update from Microsoft that it should be patched this weekend 21/11/2020. Here's a link to the Teams user voice site that shows that lots of people are having the same issue, Micosoft are working on it. https://microsoftteams.uservoice.com/forums/908686-bug-reports I've found installing the older version is a work round till the fix is sorted.
- x64: https://statics.teams.cdn.office.net/production-windows-x64/1.3.00.25755/Teams_windows_x64.exe
- x86: https://statics.teams.cdn.office.net/production-windows/1.3.00.25755/Teams_windows.exe
Hope this helps someone
1.) Does it work in the web app? If so sounds like a client issue
2.) Log out completely, clear the cache, log back in and see if this resolves it
https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/
3.) Make sure you are updated to the latest version of the Teams client
Let me know if any of that works, if not I'll think of something else
Best, Chris
Around lunchtime today I was reading about this issue it seemed to be pretty common back in 2018ish.
One of the members posted something to try about moving the notification window from your main screen to a second monitor if you are running remote sessions and have your main window always covered up.
So I decided to try this.
I unlocked my taskbar and moved my main screen taskbar (that contains all my notifications and hidden icons) to my left monitor and relocked it.
I got a call about 30 mins later and the dumb notification thing started working again, but it displayed on my middle (main) monitor like always and not over on the left monitor like I was thinking it might lol.. So I have no freaking clue.
The other weird thing that happened and I have never seen happen is I have teams on my Android phone as well and I was now being notified on my phone that a call was incoming.
It is working for now, but I have no idea why.