Forum Discussion

Copper Contributor

Oct 27, 2023

Solved

New Teams client not working with Poly CCX phones

We use "Better Together over Bluetooth" to bridge our Poly CCX desk phones with Teams on the user's workstation. I cannot get this to work with the New Teams. I can toggle back to Classic Teams and p...

microsoft teams

HelloBenTeoh
Oct 29, 2023
FastBusy I'd wait and continue to use the classic client before making any decisions about your Poly phones.

There are still a lot of features missing from New Teams and while this one isn't specifically listed in their known issues, it may be resolved in the future: Known issues in the new Microsoft Teams desktop client - Microsoft Teams | Microsoft Learn

It may be a case of Poly needing to update their phones too.

mcervone

Copper Contributor

Jul 10, 2024

FastBusy How has this gone for you? It seems like device pairing has been fixed somewhat as you can now pair phones, but I am finding that the phone shows up in the video settings as well. It seems like the client will pick a camera if you have one, but it won't let you select a camera in these settings. If you do, then the phone is no longer is the audio settings list and pairing features stop working. Do you see this behavior as well? Obviously, the MP56 doesn't have video capability.