Forum Discussion

Copper Contributor

Oct 27, 2023

Solved

New Teams client not working with Poly CCX phones

We use "Better Together over Bluetooth" to bridge our Poly CCX desk phones with Teams on the user's workstation. I cannot get this to work with the New Teams. I can toggle back to Classic Teams and p...

microsoft teams

HelloBenTeoh
Oct 29, 2023
FastBusy I'd wait and continue to use the classic client before making any decisions about your Poly phones.

There are still a lot of features missing from New Teams and while this one isn't specifically listed in their known issues, it may be resolved in the future: Known issues in the new Microsoft Teams desktop client - Microsoft Teams | Microsoft Learn

It may be a case of Poly needing to update their phones too.

HelloBenTeoh

Bronze Contributor

Oct 29, 2023

FastBusy I'd wait and continue to use the classic client before making any decisions about your Poly phones.

There are still a lot of features missing from New Teams and while this one isn't specifically listed in their known issues, it may be resolved in the future: Known issues in the new Microsoft Teams desktop client - Microsoft Teams | Microsoft Learn

It may be a case of Poly needing to update their phones too.