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CristhianS's avatar
CristhianS
Copper Contributor
Mar 11, 2024

New teams app is extremely slow to start on Mac

The new version of the Teams app is extremely slow to start it can take up to 1-2 minutes to get it running and join a call, why is it so slow? It wasn't like this before, and now I need to prepare a...
microsoft teams
AdamPridmore2255's avatar
AdamPridmore2255
Copper Contributor
Mar 15, 2024
I have the same issue. I have tried uninstalling new MS Teams as well as clearing all the MS teams related files and caches in my profile Library fold and reinstalling with no improvement.

I've tested startup times and the MS Teams classic take ~10-15 seconds to start up where as new MS Teams take over 60 seconds to start up.

I am using an i9 MacBook Pro with 16Gb of RAM.
mangov's avatar
mangov
Copper Contributor
Apr 07, 2024

Same issue, I went back to old Teams and its working much better. 

AdamPridmore2255 

  • Fosse83's avatar
    Fosse83
    Copper Contributor
    May 13, 2024

    mangov AdamPridmore2255 
    Did you find any other solution? I am having the same issues with the new teams application when connected to a docking station. The client is very slow, while the old client is fully functional. 

    • RDM's avatar
      RDM
      Copper Contributor
      Dec 19, 2024

      For me clearing the cache, as instructed here; https://learn.microsoft.com/en-gb/microsoftteams/troubleshoot/teams-administration/clear-teams-cache#clear-the-cache-in-teams-for-macos seems to have improved it

    • adampridmore's avatar
      adampridmore
      Copper Contributor
      Jun 26, 2024
      No solution yet...
      I keep Googling about once per month and find this thread again.
    • Imagic660's avatar
      Imagic660
      Copper Contributor
      May 21, 2024

      Fosse83 

      Extraordinary lack of support replies here. Microsoft where are you ? 

      1-2 mins to load Teams on MacOS is embarassing. 

      • tomkerswill-cb's avatar
        tomkerswill-cb
        Copper Contributor
        May 24, 2024

        I'm seeing the same issue, on an M3 Macbook pro with 32gb RAM. The new teams app is incredibly slow to start. When it says "just another minute" as it loads, it really does mean that!

        I also only saw this recently, with the most recent versions of New Teams.

         

        The startup feels quite clunky in general. I wonder if it's waiting for something network-related. Perhaps some slow Microsoft server somewhere?! Any ideas for how to improve this would be much appreciated.

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