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cbot's avatar
cbot
Copper Contributor
Aug 15, 2019

New Team Room..."Cannot Fetch Calendar" (Logitech Kit)

Just finished setup of a new Teams Room using the Logitech Large Room system for teams (kit with Rally camera, TAP touch display and prebuilt PC). I followed exclusively the Microsoft deployment dire...
microsoft teams
cbot's avatar
cbot
Copper Contributor
Aug 29, 2019

davidchr 

 

So as it turns out our problem was autodiscovery wasn't working. We had recently migrated our DNS management to s new service and actually all of the required DNS records for Office365 were missing other than the MX records. After we setup the DNS records (which include autodiscovery service) the calendar started working working as expected.

rickyisbell's avatar
rickyisbell
Copper Contributor
Sep 06, 2019
I just set up our first Logitech Smart Dock Teams console and I followed the account creation instructions and everything is working except I too am getting the Cannot fetch calendar error. I have nothing on premises. Everything is in the cloud. How did you know it was a auto discover issue? If I do a nslookup on the console for the auto discover record for my domain it seems to resolve it just fine. I have noticed that it seems to return the ipv6 address first before the ipv4 is address, do you think this is a problem? Really frustrating.
  • bjones96's avatar
    bjones96
    Brass Contributor
    Jan 10, 2020

    rickyisbell we are having the same issue. how did you resolve it?

    • rickyisbell's avatar
      rickyisbell
      Copper Contributor
      Jan 11, 2020
      You have to make sure the account you are using for the room still has basic authentication enabled for the account. Before I installed this room, I had basic authentication turned off by default and was using modern authentication for all of my users. Apparently the teams room software will only use basic authentication for connection to the mailbox of the room. So check to make sure that basic authentication is turned on for your room mailbox account.
      • NickK330's avatar
        NickK330
        Copper Contributor
        Jan 14, 2020

        We faced same issue originally, but resolved after enabling basic auth for exchange just like you mentioned. 

         

        But now, devices showing same "cannot fetch calendar" message randomly on devices; sometimes device restart clears the message and able to get meeting invited, but it again appears randomly after some time ( or after few days in some cases).

        Any thoughts?

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