Forum Discussion
New Team Room..."Cannot Fetch Calendar" (Logitech Kit)
cbotI have the same 'Cannot Fetch Calendar' error. First some history....I was part of the SrSv2 TAP and early on with Skype and Exchange on-prem...I also had the same calendar fetch issue. It turned out back then that MSFT assumed that the SIP and UPN was the same but in our environment it isnt. Now fast fwd to the most recent calendar fetch issue. This issue reappeared after migrating the resource mbx to O365.
So Im curious...does your SIP and UPN for the user account match?
Dave
So as it turns out our problem was autodiscovery wasn't working. We had recently migrated our DNS management to s new service and actually all of the required DNS records for Office365 were missing other than the MX records. After we setup the DNS records (which include autodiscovery service) the calendar started working working as expected.
- I just set up our first Logitech Smart Dock Teams console and I followed the account creation instructions and everything is working except I too am getting the Cannot fetch calendar error. I have nothing on premises. Everything is in the cloud. How did you know it was a auto discover issue? If I do a nslookup on the console for the auto discover record for my domain it seems to resolve it just fine. I have noticed that it seems to return the ipv6 address first before the ipv4 is address, do you think this is a problem? Really frustrating.
rickyisbell we are having the same issue. how did you resolve it?
