Forum Discussion
New Meetings Experience appeared then disappeared!
- Sep 14, 2020
Tanya Denton Hi Tanya, did you hear "the latest" that the new meeting experience isn't compatible with Teams call queue. Could that explain the issue for you as well?
Tanya Denton I had this happen to me recently and I think what I did was closed Teams, cleared the cache, then reopened. Have you given that a shot?
For clearing the cache I copied some code from here and ended up with this PowerShell script that's mighty handy.
$path = $env:APPDATA + "\Microsoft\Teams\*"
Stop-Process -Name Teams -Force -ErrorAction SilentlyContinue; Get-ChildItem $path -directory | Where name -in ('application cache','blob_storage','databases','GPUcache','IndexedDB','Local Storage','tmp') | ForEach{Remove-Item $_.FullName -Recurse -Force}
$path = $env:LOCALAPPDATA + "\Microsoft\Teams\current\Teams.exe"
Start -FilePath $path
TimK_010101 This seemed to do the trick for me unless timing was just a coincidence. I've been fighting this issue for weeks (Teams reverted to old experience with no option for new).
I uninstalled Teams, removed all leftover files and folders related to Teams, then re-installed. Suddenly the new meeting experience option re-appeared. I had to close and re-open Teams one more time and then it started worked with new experience as expected!