Forum Discussion
New Meetings Experience appeared then disappeared!
Tanya Denton Hi Tanya, did you hear "the latest" that the new meeting experience isn't compatible with Teams call queue. Could that explain the issue for you as well?
Tanya Denton I had this happen to me recently and I think what I did was closed Teams, cleared the cache, then reopened. Have you given that a shot?
For clearing the cache I copied some code from here and ended up with this PowerShell script that's mighty handy.
$path = $env:APPDATA + "\Microsoft\Teams\*"
Stop-Process -Name Teams -Force -ErrorAction SilentlyContinue; Get-ChildItem $path -directory | Where name -in ('application cache','blob_storage','databases','GPUcache','IndexedDB','Local Storage','tmp') | ForEach{Remove-Item $_.FullName -Recurse -Force}
$path = $env:LOCALAPPDATA + "\Microsoft\Teams\current\Teams.exe"
Start -FilePath $path
TimK_010101 This seemed to do the trick for me unless timing was just a coincidence. I've been fighting this issue for weeks (Teams reverted to old experience with no option for new).
I uninstalled Teams, removed all leftover files and folders related to Teams, then re-installed. Suddenly the new meeting experience option re-appeared. I had to close and re-open Teams one more time and then it started worked with new experience as expected!
TimK_010101 Hi, thanks for the tip, that script will be handy! I have just responded to MS support with a few tests i ran. Clearing the cache does not work (I do that regularly when the old image issue in chats happens!). What i have just tested on the same machine, is logging in with my work account, no setting, logout and in again with a user from a different M365 tenant and the setting is there (both tenants E3). I have even tried another windows profile on my machine but the same issue, for my work account the setting just is not there.
Tanya Denton Hi Tanya, did you hear "the latest" that the new meeting experience isn't compatible with Teams call queue. Could that explain the issue for you as well?
ChristianBergstrom just checked and we are using call queues, however I have at least one user who still has the New Meeting Experience plus the New Conversation Feature, but most users it has disappeared. In addition to this I noticed that around the same time i lost the Team feature, i had also received an update to my Outlook client (bottom toolbar showed to the left), this only appeared for about 48 hours then poof that disappeared! It's a little like a magic show here.
I can also confirm this phenomenon / error.
For my work account the new meetings experience is completely unavailable
