Forum Discussion

tk093's avatar
tk093
Iron Contributor
Jul 28, 2020
Solved

New Meeting and calling experience not showing up

Greetings,   The new meeting and calling experience has rolled out to our tenant.  However, it will not appear for me.  On my team there are 11 of us, and it shows up for all 10. If I sign into my ...
meetings
teams
  • tk093's avatar
    tk093
    Jul 30, 2020

    Laggie 

     

    I booted up my computer this morning, launched Teams and BOOM, there it was!!!!

     

    I'm glad you got it as well!  I just had to be patient. 

Stephan_Kaufmann's avatar
Stephan_Kaufmann
Copper Contributor
Sep 03, 2020

tk093 

 

Same here. I assume, if you are an Call Queue agent, you lose the new experience, because there is an issue accepting incoming calls. If you try to answer a call from a Call Queue with the new experience active, call will disappear and not answered. Caller still waits in the queue.

 

I assume, MS has disable new experience feature for CQ agents as long as this issue hasn't been fixed.

edith85's avatar
edith85
Brass Contributor
Sep 03, 2020

Stephan_Kaufmann that makes sense as those who do not have conference calling feature are impacted. I do hope MS can give an update about this issue. Thank you,

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