Forum Discussion

tk093's avatar
tk093
Iron Contributor
Jul 28, 2020
Solved

New Meeting and calling experience not showing up

Greetings,   The new meeting and calling experience has rolled out to our tenant.  However, it will not appear for me.  On my team there are 11 of us, and it shows up for all 10. If I sign into my ...
meetings
teams
  • tk093's avatar
    tk093
    Jul 30, 2020

    Laggie 

     

    I booted up my computer this morning, launched Teams and BOOM, there it was!!!!

     

    I'm glad you got it as well!  I just had to be patient. 

Stephan_Kaufmann's avatar
Stephan_Kaufmann
Copper Contributor
Sep 03, 2020

tk093 

 

Same here. I assume, if you are an Call Queue agent, you lose the new experience, because there is an issue accepting incoming calls. If you try to answer a call from a Call Queue with the new experience active, call will disappear and not answered. Caller still waits in the queue.

 

I assume, MS has disable new experience feature for CQ agents as long as this issue hasn't been fixed.

  • Phil Lyle's avatar
    Phil Lyle
    Brass Contributor
    Sep 04, 2020
    I have many usere in call queues who still have the new meeting experience and several that don't. I am not sure this correct.
    • Nico Weber's avatar
      Nico Weber
      Brass Contributor
      Sep 04, 2020
      Same in my environment. I have even kicked me out of all call groups, deleted my cache reinstalled teams, but still not able to activate popout meetings again.
      • Stephan_Kaufmann's avatar
        Stephan_Kaufmann
        Copper Contributor
        Sep 14, 2020

        Nico Weber 

         

        Seems to have a relation with Phone System an Call Queue, but removing from call queu will not solve the issue. Please check post from Jelle Goossens (Rikolto) here: https://answers.microsoft.com/en-us/msteams/forum/all/my-new-meeting-experience-has-disappeared/019ab584-de8a-4294-abb9-4234f371a604?page=2

         

        Hope Microsoft solves it soon!

  • edith85's avatar
    edith85
    Brass Contributor
    Sep 03, 2020

    Stephan_Kaufmann that makes sense as those who do not have conference calling feature are impacted. I do hope MS can give an update about this issue. Thank you,

  • Laggie's avatar
    Laggie
    Copper Contributor
    Sep 03, 2020
    Yes there is some sort of issue with the new meeting experience and answering calls from call queue that does not have Conference Mode enabled.

    Have seen that a few times and once you enabled Conference Mode on the call queue, you're able to pick up calls again.

    Only issue is Conference Mode does not work if they are using a non native Teams handset.

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