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gmerideth's avatar
gmerideth
Copper Contributor
Aug 12, 2026

New build crashes on camera while April build works just fine..

Win 10 Pro on work machine using the April 2026 build Teams works fine.

Each night I shutdown and reboot, Teams updates to the latest version and each time I try to bring up a video call where it accesses my logitech camera, Teams shuts down, restarts, shuts down again, then restarts. If I bring up my devices in the new version and try to view the camera, bang, Teams crashes. It's crashing in the AMD driver (using a 9060XT.)

So April version works like a champ but part of my daily ritual is to remove teams, install the April build work for the day then do it again tomorrow.

Claude offered what it could, disable graphics acceleration to Teams, stuff like that. Nothing worked so far.

I've done an AMD wipe using their clean tool and reinstalled everything including chipset, graphics drivers. Nothing else on the system is unstable, even Zoom works just fine.

Problem signature:
P1: MSTeams_26198.304.4946.9672_x64__8wekyb3d8bbwe
P2: praid:MSTeams
P3: 26198.304.4946.9672
P4: 6a6370cb
P5: amdxx64.dll
P6: 32.0.31035.1003
P7: 6a59861b
P8: c0000005
P9: 00000000000d0c82

devices

1 Reply

  • Jamony's avatar
    Jamony
    MCT
    Aug 14, 2026

    The latest Teams build crashes when opening the Logitech camera, while the April build and Zoom remain stable, and the fault names amdxx64.dll. That points to interaction between the Teams media stack and AMD driver, not a camera permission problem. Confirm Windows, Teams, WebView2, camera firmware, and OEM-approved AMD graphics and chipset packages are current. Test in Windows Camera, Teams on the web, and a Teams test call with background effects off. Immediately after one controlled crash, collect Teams support files with Ctrl+Alt+Shift+1, note the UTC time, and save the Reliability Monitor or Windows Error Reporting entry plus a DirectX diagnostic report. Ask the Teams administrator to review Client health and open a Microsoft support case with working and failing Teams versions and the crash signature. The April build is useful as a diagnostic comparison, but repeatedly reinstalling an old client is not dependable long-term.