Forum Discussion
New build crashes on camera while April build works just fine..
The latest Teams build crashes when opening the Logitech camera, while the April build and Zoom remain stable, and the fault names amdxx64.dll. That points to interaction between the Teams media stack and AMD driver, not a camera permission problem. Confirm Windows, Teams, WebView2, camera firmware, and OEM-approved AMD graphics and chipset packages are current. Test in Windows Camera, Teams on the web, and a Teams test call with background effects off. Immediately after one controlled crash, collect Teams support files with Ctrl+Alt+Shift+1, note the UTC time, and save the Reliability Monitor or Windows Error Reporting entry plus a DirectX diagnostic report. Ask the Teams administrator to review Client health and open a Microsoft support case with working and failing Teams versions and the crash signature. The April build is useful as a diagnostic comparison, but repeatedly reinstalling an old client is not dependable long-term.