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OlivierR's avatar
OlivierR
Copper Contributor
Jun 01, 2020

Network Problem

Im trying to connect to my Teams account on my cellphone, but everytime it says "A problem has been encountered with the network, try again". I've contacted microsoft support (which has been soooo helpful -_-) and led me here. Everything works fine on computer but none at all on cellphone. Any fix? Thanks

Info: 

Im using a Samsung

Im using the app from the store

microsoft teams

1 Reply

  • Tushar Pathak's avatar
    Tushar Pathak
    Icon for Microsoft rankMicrosoft
    Jun 19, 2020

    OlivierR Can you check if background data is allowed for the app under Settings --> Apps -- > Microsoft Teams -- > Data Usage? (path might differ)

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