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Hugo1983's avatar
Hugo1983
Copper Contributor
Apr 08, 2022
Solved

Não Consigo acessa o teams

Não Consigo acessa o times pois foi criado com nosso email pelo colaborador anterior e os dados estão com ele, gostaria de saber como consigo recuperar o acesso.   Translation: I cannot access th...
microsoft teams
  • ChrisHoardMVP's avatar
    ChrisHoardMVP
    May 31, 2022

    Therese_Solimeno 

     

    Hi, this is probably going to be one of two issues. 

     

    1.) The admin set up the tenant and has left and is not using the tenant and only they have the login details. In which case the user needs to perform an admin takeover as Christian has mentioned, or contact Microsoft support, prove ownership and get another set of credentials, or an admin reset

     

    2.) The admin set up the tenant and has left and is actively using the tenant in which case they need to contact Microsoft, provide proof of ownership, contact the tenant owner and perform a tenant to tenant migration to split the domain and services out into a new tenant

     

    Hope that helps

     

    Best, Chris

Therese_Solimeno's avatar
Therese_Solimeno
Moderator
Apr 11, 2022

Hello Hugo1983 - let's see if one of the MVPs can assist.

 

 

ChrisHoardMVP ChristianJBergstrom: is the solution for this issue the same as "someone set up an account"?  https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-sign-in/someone-has-already-setup-teams