Forum Discussion
My Laptop shuts down during TEAMS calls
AJ_Quintana Pedro99 Knightmare
Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).
Sam Cosby,Teams Engineering PM
eric_joely
We have the same problem in our organisation with a ThinkPad L13 Yoga (Type 20R5-000HMH).
The computer shuts down unexpectedly when starting a Microsoft Teams video call. It doesn't happen every time, though. Also, it happened a couple of times using a Skype video call.
Recently we've got this PC back from a service centre where its touchscreen got replaced after an accident. The problems started after the repair. Initially, I thought this was some kind of hardware problem unique to our PC but now I know that other people have the same issue. Probably just a coincidence for us since the laptop got shelved for a few months and probably received some "ugly" software updates during the repair.
Thanks everyone for reporting this.
RayDilsons TWIMC I experienced a very similar type of experience last Wednesday on Teams session. Though I must specify I wasn't using Lenovo but Surface Book 3 15" connected to twin pair of Dell large screens through a Microsoft Surface Dock. So to make a long story short, Teams session started fine with no issues then all of a sudden only after a few minutes, both screens instantly turned to black with no warning, Surface shut down and restarted like forced restart. I obviously lost connection with Teams session. I tried to rejoin Teams session through sent invitation link, but unfortunately it didn't work. I used Teams a lot of times and that never happened. My first thought was that it may have been caused by a very brief power failure, though reading comments brings me to consider another theory.., Thanks for sharing