Forum Discussion
My Laptop shuts down during TEAMS calls
AJ_Quintana Pedro99 Knightmare
Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).
Sam Cosby,Teams Engineering PM
Same Problem on a new Lenovo ThinkPad T15 Gen2 (11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz 2.80 GHz) . Today it shuts down 2 times. In one second from talking/screensharing to black screen and all down. Glad to be able to continue the business talk via Smartphone... 😉
All is Updated as the Laptop is newly set up 2 weeks ago. (ThinkPad BIOS Update - 10 [64] - 1.34). No more updates available.
Hope Microsoft can solve this topic soon.
ErwinInn eric_joely In addition to my last posting from 1. June 2021.
I found following SOLUTION for my T15 (two of them). Somehow the Windows 10, delivered originally with the new T15 was causing the topic with teams in my case.
Solution: Directly receiving the pruchase T15 from Lenove (also done with an already installed one). >> Totally re-setup with Lenovo new downloaded image!! How:
1) Raising a ticket to lenovo, https://www.managedtechnicalsupportaccess.com/mtsarva/lenovo.html linked with my Notebook. Asking for New Original Windows 10 Installation Software for my Notebook..
2) Supports sends me link to download most current Image. (Had a tel call after one day).
3) After FULLY NEWLY/UPToDATE IMAGE of Windows 10 for my T15 & New Installation of Windows 10 the problem with Teams never occured again since June 21 on both T15 Notebooks.
A sad way, I know, but it helped in my case.
Greetings to all Erwin