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Copper Contributor

Feb 10, 2021

Solved

My Laptop shuts down during TEAMS calls

Like few other collogues I'm using a new Lenovo L13 Yoga. We are using Microsoft TEAMS as our formal application for conference and video calls. Recently we started facing a "random" issue in which ...

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Sam Cosby
Feb 16, 2021
AJ_Quintana Pedro99 Knightmare

Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).

Sam Cosby,

Teams Engineering PM

EScharDK

Copper Contributor

Sep 06, 2021

Sam Cosby

Hi - The mitigation plan unfortunately does not work for my L13 Yoga. I have it implemented and updated all drivers etc. but the CPU temperature spikes bringing my laptop down during TEAMS calls (randomly-no specific pattern). This only happens while using TEAMS - not any other programs, including other videoconference solutions.

When can we expect a permanent solution from Microsoft and Lenovo - as you mention in your post? And if found - please provide a link. Thank you.

KarlErlenheim

Copper Contributor

Sep 09, 2021

Today I had the same problem. Changed power management settings to 99%, not sure if it helps. If there is any other solution please let me know.

OS Name Microsoft Windows 10 Pro
Version 10.0.19042 Build 19042
System Model 20R30005MX
System Type x64-based PC
System SKU LENOVO_MT_20R3_BU_Think_FM_ThinkPad L13
Processor Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz, 2112 Mhz, 4 Core(s), 8 Logical