Forum Discussion

Copper Contributor

Feb 10, 2021

Solved

My Laptop shuts down during TEAMS calls

Like few other collogues I'm using a new Lenovo L13 Yoga. We are using Microsoft TEAMS as our formal application for conference and video calls. Recently we started facing a "random" issue in which ...

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microsoft teams

Sam Cosby
Feb 16, 2021
AJ_Quintana Pedro99 Knightmare

Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).

Sam Cosby,

Teams Engineering PM

Aly_Lala

Copper Contributor

May 10, 2021

eric_joely

Hi,

I am also facing the same issue. Being an interpreter it simply is a big mess when the computer goes off abruptly. I read many of the comments and most users were using LENOVO. I am using a DELL Inspiron 15 3000 laptop and have faced the issue three times. Twice of these were today during a one hour meeting with a Minister :(.

For those of you who have managed to find a solution, please assist.

Thanks

Aly

melkinsco

Iron Contributor

May 10, 2021

I'm having the same issues on my Surface laptop so not limited to Lenovo. I did implement the same workaround listed earlier related to power settings. I've not experienced the issue since, but I've not been on as many meetings since I did so. Keeping an eye on things at the moment.

REckhoff_AppliedInnovation
Copper Contributor
May 10, 2021
melkinsco For those of you still having problems I suggest trying to limit processor power state to 99% in your power settings as that was the work around we used previously to fix this way earlier in the thread.
- razor_8
  Copper Contributor
  May 19, 2021
  REckhoff_AppliedInnovation
  Limit processor power state to 99% works to some people, not everyone.
  
  @all
  E14 here, still no bios update (currently 1.15 from february). Today I had to use skype, I don't know if this is new information, but using skype it does shut down the same way as using teams (they must share a lot of code) so, Yaaay today I must be close to 49 shutdowns with teams and 1 shutdown with skype what a milestone
  - REckhoff_AppliedInnovation
    Copper Contributor
    May 19, 2021
    razor_8
    That is why I suggested TRYING it. Alot of people were posting that they were having issues and listed the things they HAD tried but did not mention that.
- iuliang
  Copper Contributor
  May 11, 2021
  No problem for 2 consecutive days with intensive usage of Teams calls at least 6h a day and no shutdown problem. Seems to be ok... I'll keep ypu posted.
  (i did BIOS update to 1.29 and latest intel chipset update)