Forum Discussion
My Laptop shuts down during TEAMS calls
AJ_Quintana Pedro99 Knightmare
Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).
Sam Cosby,Teams Engineering PM
Hi,
I am also facing the same issue. Being an interpreter it simply is a big mess when the computer goes off abruptly. I read many of the comments and most users were using LENOVO. I am using a DELL Inspiron 15 3000 laptop and have faced the issue three times. Twice of these were today during a one hour meeting with a Minister :(.
For those of you who have managed to find a solution, please assist.
Thanks
Aly
- last BIOS update to 1.29 and last intel chipset update from Lenovo Vantage from the end of last week did the trick, at least until now (2 day with intensive Teams usage and no shutdown).
- I'm having the same issues on my Surface laptop so not limited to Lenovo. I did implement the same workaround listed earlier related to power settings. I've not experienced the issue since, but I've not been on as many meetings since I did so. Keeping an eye on things at the moment.
melkinsco For those of you still having problems I suggest trying to limit processor power state to 99% in your power settings as that was the work around we used previously to fix this way earlier in the thread.
REckhoff_AppliedInnovation
Limit processor power state to 99% works to some people, not everyone.
@all
E14 here, still no bios update (currently 1.15 from february). Today I had to use skype, I don't know if this is new information, but using skype it does shut down the same way as using teams (they must share a lot of code) so, Yaaay today I must be close to 49 shutdowns with teams and 1 shutdown with skype
what a milestone
