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eric_joely's avatar
eric_joely
Copper Contributor
Feb 09, 2021
Solved

My Laptop shuts down during TEAMS calls

Like few other collogues I'm using a new Lenovo L13 Yoga. We are using Microsoft TEAMS as our formal application for conference and video calls. Recently we started facing a "random" issue in which ...
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Knightmare's avatar
Knightmare
Copper Contributor
May 05, 2021

iuliang 

Hi, after running a BIOS update v1.29, it seemed to have sorted out the problem.  I tested it on 2 laptops that had the Teams shutting down the laptop problem.  Maybe worth giving that a try.

iuliang's avatar
iuliang
Copper Contributor
May 07, 2021

Yes, i updated to 1.29 a few hours ago and all is good. Installed antivirus again, enabled fingerprint.
But i didn't use Teams calls meantime (only 20 minutes). I will se next week what happens when using Teams extensively.

  • Knightmare's avatar
    Knightmare
    Copper Contributor
    May 07, 2021

    iuliang 

    That sounds promising, yes let us know what happens next week,

    • iuliang's avatar
      iuliang
      Copper Contributor
      May 19, 2021
      All good until now, not any single shutdown in 2 weeks with extensive use of teens after the last BIOS update to 1.29 and last Intel chipset update.
      • iuliang's avatar
        iuliang
        Copper Contributor
        May 22, 2021
        Al good until now. I had 2 days ago a teams call for 12 hours - everything was ok with laptop - this was the biggest test.
        Now I just intallesd the new Bios update 1.30 - hope it does not break the good things from 1.29 🙂
        ThinkPad BIOS Update - 10 [64] - 1.30 - Successfully installed: 5/23/2021 3:20 AM
        I'll keep you posted.
    • iuliang's avatar
      iuliang
      Copper Contributor
      May 07, 2021

      The big difference now is that i do not have anymore peaks of core temperatures of 100 degrees celsius. Now the limit is 93, never reaches 100. I suspect the problem was soething about thermal throttling and made the processor go down instantly (auto protect) but it's just a supposition. The procesoar usualy had peaks of 100 even before login. Now never pass 90-93 and most of the time the medium temp is 45-50.

      • razor_8's avatar
        razor_8
        Copper Contributor
        May 08, 2021

        No luck for me E14 intel first gen. still bios 1.15 . Shutdowns keep happening. Usually, I'm back in the videoconference in a few moments due to SSD, but this week it happened that the laptop refused to turn on for 2 whole minutes, all I saw was a black screen (backlight was on) and fans speeding up, no text or bios post.

         

        Suddenly Lenovo splash screen appeared and was able to boot into windows. 

        but then lenovo vantage shows me the was no battery detected on laptop (but there was no cable, so it surely was running on battery)

         

        After another restart it was back working fine. So if you guys have a fix for this, please release it. Users can't wait anymore